HOW DOES THE FREEDOM TELEWORKER PROGRAM WORK?
Freedom TeleWorkers is the Largest Online Community of TeleWorkers.
TeleWorkers are home based workers who are
seeking work as independent contractors handling your outbound
or inbound sales, customer service, or collection jobs.
In addition, jobs as chat Agents or answering e mail queries
can also be handled by Freedom TeleWorkers, as well as
spread sheeting jobs and other types of work. You may hire
Freedom TeleWorkers and use your own in house Monitoring
and call center software, or use the Freedom TeleWork Call Center Pro Solutions. Basically,
you hire, manage, and pay workers in a 3 step process:
Hire- Post your free job offers at Freedom TeleWorkers. Review TeleWorkers, listen to
voice files, set up interviews, and hire the best choices for your calling application.
Manage- Meet up with your team, discuss the assignments, use our tools like Barge
In,Whisper and Spy Modes to listen to your callers or review MP3 files.
Pay- Review weekly reports of hours incurred and authorize TeleWorker payment.
WHY CHOOSE FREEDOM TELEWORKERS?
Freedom TeleWorkers is Smart HR. There is never a fee to post a job or interview
workers. There are thousands of TeleWorkers who have registered. All TeleWorkers have
completed a comprehensive profile and have passed various exams, such as computer
skills, reading comprehension, personality assessment as well as optional four hour
coursework and exams on Telemarketing and Customer Service. Many TeleWorkers
have recorded voice files for you to listen to, and have posted pictures. You select who
you want to interview and you make your hiring decisions. Although our TeleWorker database
is worldwide in scope, we have focused on recruiting American TeleWorkers,
who comprise 80% of our database. We have found that American workers offer the
best value in return on investment for employers, since there are typically no language
skill barriers. Our corporate users have access to a complete set of management tools
to monitor and train their TeleWorkers with an hourly payment model. This hourly payment
model is a great cost savings for employers, who are not responsible for paying
taxes, benefits, occupancy, overhead, internet connectivity, supplies, etc. for these
workers.
HOW DOES FREEDOM TELEWORKERS MAKE MONEY?
Freedom TeleWorkers are paid by the hour for Outbound Jobs or by the minute
fort Inbound jobs, subject to an Inbound Minimum, which is set at 50% of the
TeleWorkers Outbound fee. Freedom TeleWorkers adds $2 onto the hourly wage
for the complete technology suite and unlimited talk time for at least 30
hour workweeks. The TeleWorker receives 90% of the payment, with 10% is
allocated to maintenance. For instance, if the TeleWorker requests $10, the
corporate customer is charged $12/hr. This keeps the process simple, and the
employer's paperwork to an absolute minimum ‹ there's no difference for the
employer between paying a TeleWorker in Miami or three in Mumbai, Manila and
Munich. Freedom TeleWork also makes money if Corporate Users choose to use
Freedom TeleWork Call Center technology monthly seats. However, our
customers can use any calling platform they wish, in conjunction with
TeleWorkers. TeleWorkers have their hours automatically logged by the
Freedom TeleWork system for their time spent on Inbound and Outbound
campaigns. TeleWorkers are responsible for logging their own hours when
using other technology solutions to accomplish the calling mission. At the
end of the week, corporate users are charged a bill rate which includes the
Freedom TeleWorker fees.
HOW LONG DOES IT TAKE TO SET UP MY OPERATION?
You can proceed at whatever level you are most comfortable with. If you are in a rush,
you can get your remote call center set up with a few days. It's as simple as setting up
your free account, posting a detailed job offering, search for the Teleworkers you would
like to hire, setting up your interviews either online or by chat, hire your team, provide
training materials, and you are ready to go.
HOW DO I KNOW IF MY TELEWORKERS ARE WORKING?
Using Whisper, Spy, Barge In Mode, recorded MP3 files, and reviewing reports makes it
easy to monitor your TeleWorkers.
DOES FREEDOM TELEWORKERS MANAGE MY PROJECT?
As the Corporate User you are responsible for managing your remote TeleWorkers.
Choosing to use your TeleWorkers in conjunction with Freedom TeleWork Call Center
Pro Technology it is easy to work with, manage and supervise TeleWorkers anywhere in
the world. If you are not comfortable managing your team, Freedom TeleWorkers includes
many very experienced TeleWorkers with a great deal of experience managing
phone rooms and TeleWorkers. Search carefully
WHAT IS THE COST TO HIRE A TELEWORKER?
TeleWorker rates are from $8 to $20 an hour, depending on skills and experience. Included
in this rate is the Freedom TeleWorker fee. To sign up, you will need access to a
major credit card, which you must confirm your card one time through a random charge
verification or submitting identification. There are no other fees associated with
Freedom TeleWorkers besides their hourly wage.
MUST TAXES BE PAID ON TELEWORKER WAGES?
No, there are no tax consequences of using TeleWorkers because they are Independent
Contractors who own there own businesses and are therefore responsible for their own
taxes. For USA based TeleWorkers who earn more than $600 annually, Freedom Tele-
Workers will issue a 1099 MISCL Statement to that TeleWorker.
HOW DO I END A SCHEDULED JOB?
As a corporate user, you have the ability to end an assignment at any time. So, if you
want to stop incurring the hourly fee for a TeleWorker job, you must end the job. You
can set up a new job and invite TeleWorkers at any time thereafter. If you do not want
to end the assignment, but want to stop billing temporarily, you can change the hourly
weekly limit to 0, however please note that lowering their weekly limit will not take effect
until Monday of the following week.
FAQs
General:
What is Freedom TeleWorkers?
Is this outsourcing?
Questions for Corporate Users
Hiring:
How do I contact TeleWorkers?
How do I select a TeleWorker?
How do I write a good job post?
What kind of work is done here?
Managing:
How do I communicate with my TeleWorker(s)?
How do I know how much work the TeleWorker did?
Can I use the Freedom TeleWorkers with non-Freedom TeleWork technology?
Does Freedom TeleWorkers guarantee the quality of work?
Paying:
How much does it cost to join Freedom TeleWorkers?
How much does the work cost?
How do I pay Freedom TeleWorkers.com for my TeleWorkers’ services?
How do I get billed by Freedom TeleWorkers.com?
How does Freedom TeleWorkers.com make money?
What if there is a dispute?
Do you have a referral program?
Questions for TeleWorkers
How do I get a job?
What kind of employers are here?
How can I improve my profile?
How do I know which employers are good?
Can I get full time work?
How does feedback work?
How do I communicate with my employer?
How can Freedom TeleWorkers.com guarantee payment to its TeleWorkers?
How can I receive my payments?
Are there any fees or taxes are deducted from my wages?
When do I receive payment?
How do I get paid for other assignments, not inbound/outbound work?
What is the pay rate for a professional like me?
How do taxes work?
As a manager within my own company, can my employees also serve as Freedom
TeleWorkers?
General:
What is Freedom TeleWorkers?
Freedom TeleWorkers is an web based HR marketplace that provides a convenient way
to hire, manage, and pay homebased individuals, both locally and across the globe.
Corporate customers post jobs and can hire from thousands of certified Freedom Tele-
Workers for hourly work. Freedom TeleWork Technology coupled with Freedom Tele-
Workers, provides supervisory tools to empower corporate users to manage their
agents as if they were in the same office, and verify and pay only for actual work performed.
Back to Top
Is this outsourcing?
Not really. When companies "outsource," they typically dump the project on an outside
contractor and expect all the management to be done by someone else, someone ‘out’
of the company. At FreedomTeleWorkers.com we believe corporate customers and our
Freedom TeleWorkers get the best results when they collaborate throughout the project
and work just as local employees work; with regular communication.
Back to Top
Corporate User Questions
Hiring:
How do I contact TeleWorkers?
There are 2 ways. After you post a job, you can either invite TeleWorkers to interview, or
you can wait for TeleWorkers to apply to your job and then select them for interview.
Back to Top
How do I select a TeleWorker?
We suggest interviewing several TeleWorkers and starting by hiring your team. Once
begin regularly communicating, training and establishing best practices with your team,
you will feel empowered to expand your program and continue hiring according to your
campaign needs.
Back to Top
How do I write a good job post?
Take some time to plan out exactly what you need done. The more specific you are, the
more likely you are to find a TeleWorker who will best meet your needs. You may also
browse previous job listings to get a sense of what corporate customers previously
posted.
Back to Top
What kind of work is done here?
We're often surprised by the ever-increasing variety of work completed on Freedom
TeleWorkers.com. The biggest category is outbound telemarketing & sales, inbound,
technical support & hotlines. Other areas are growing rapidly like personal secretarial
work, survey callers, collections agents and customer service agents.
Back to Top
Managing:
How do I communicate with my TeleWorker(s)?
We have integrated snazzy Freedom Tools to help you communicate with your
TeleWorkers. Within our system is a webconferencing tool, Google chat for
instant messaging & Google talk facilities, also use our email system to
communicate at length or important documents. A Freedom TeleWorkers' contact
information including an email address and Google chat ID will be shared as
soon as an interview has begun.
Back to Top
How do I know how much work the TeleWorker did?
Using the Freedom TeleWork Pro Plan Technology, our activity log charts each Tele-
Worker and the specific time they were active on the system and the specific talk time
they were active on calls. Furthermore, all calls can be MP3 Archived for your review.
This tracking guarantees convenient, safe, and accurate billing for all work performed
on hourly jobs. However, if the TeleWorker is using other technology, or is engaged in
activities such as secretarial, e mail answering or chat, these are offline activities to the
Freedom TeleWork system and TeleWorkers are responsible to manually log their hours
onto the time card, and corporate customers will be given a chance to approve those
hours. Please note that is the Teleworkers responsibility to make sure that they log their
hours accurately.
Back to Top
Can I use the Freedom TeleWorkers with non-Freedom TeleWork technology?
Certainly. You can post a job and hire Freedom TeleWorkers through the system and
then use your own technology solution for the work performed. Just note that our supervisory
tools are built into the Freedom TeleWork system, so make sure to use a system
with the right management tools to ensure a well-run campaign.
Back to Top
Does Freedom TeleWorkers guarantee the quality of work?
We do everything we can to ensure successful results, but ultimately, only you can
guarantee your TeleWorkers’ success. We believe our corporate customers and
Freedom TeleWorkers have a shared responsibility to work toward a successful outcome
and our role is to provide all the tools and support possible.
Back to Top
Paying:
How much does it cost to join Freedom TeleWorkers?
It is absolutely free for both corporate customers and the Freedom
TeleWorkers. The only cost is the hourly wage of the TeleWorker + $1/hr
without the technology soution and $2/hr with dialing tools such as
predictive dialing, inbound or blended calling.
Back to Top
How much does the work cost?
What you see is what you pay. The hourly rate listed in the Freedom TeleWorker profile
is the total amount that you pay as a corporate customer. There are no other fees with
Freedom TeleWorkers.
Back to Top
How do I pay Freedom TeleWorkers.com for my TeleWorkers’ services?
Most corporate customers pay Freedom TeleWorkers.com via credit card, but we also
accept payment via ACH, check, or wire.
Back to Top
How do I get billed by Freedom TeleWorkers.com?
Billing is easy. When TeleWorkers log into the system, we track every minute logged
and submit it to you at the end of each week. For inbound jobs, TeleWorkers are paid
according to the specific time worked answering the incoming calls. On an inbound job,
if the TeleWorker is not receiving enough inbound calls to fulfill their hourly wage, they
always earn ‘minimum wage’, which is 50% of their hourly wage. After a two day review
window of all logged time, we bill you and charge your credit card for all approved hours
tracked in our system. If you will be using a credit or debit card with Freedom TeleWorkers,
our policy is to charge your credit card for hours worked after 11:59 PM EST on
Thursday night for hours worked the previous Sunday 12:00 AM to Sunday 11:59 PM.
Please note that before the TeleWorker can begin working for the week, Freedom
TeleWorkers.com will do an Authorization only on the card on file to determine that the
credit necessary will be available on that card.
Back to Top
How does Freedom TeleWorkers.com make money?
Freedom TeleWorkers.com earns $2 per hour of the hourly rate of the
TeleWorker and the rest of the payment is guaranteed to the TeleWorker. For
instance, if a TeleWorker requests $10 per hour for their customer service
work, their profile reads as $12 per hour for the dialing tools,
infrastructure and talk time.
Back to Top
What if there is a dispute?
Corporate Users have complete control over hours worked by their contracted for Tele-
Workers. Corporate Users have no requirement to continue a business relationship with
a particular TeleWorker if that relationship is not working out for the Corporate Users
satisfaction. If there is concern by the Corporate User over hours reported by the Tele-
Worker, we suggest you contact the TeleWorker and suggest that an adjustment of
hours is appropriate, refund of amounts paid, or other actions to resolve. If need be,
Freedom TeleWorkers can be requested to review the facts and to assist in coming to a
binding resolution of the dispute. Ways to avoid disputes are to use Freedom TeleWorkers
technology so you have access to Spy, whisper and Chat mode, have certain
calls recorded for review later for Quality assurance, set meetings with TeleWorkers to
provide additional training, and always use Freedom TeleWorkers to make payments to
TeleWorker.
Back to Top
Do you have a referral program?
Sure we do. We offer a generous referral program to resellers generating corporate users.
Please contact us to learn more about our affiliate program.
Back to Top
Questions for TeleWorkers
Getting Hired:
How do I get a job?
First, take the e-learning courses and exams to familiarize yourself with the kind of work
and verify your skills. Then you can begin to market your abilities by creating your
unique profile, fill in your past work history, skills and desired job tasks and start applying
for jobs!
Back to Top
What kind of employers are here?
Most Freedom TeleWorkers corporate customers are managers at small to mediumsized
telemarketing businesses that are looking for TeleWorkers for everything from
outbound sales, collections and customer service work to email and chat jobs.
Back to Top
How can I improve my profile?
Make sure to take all of online certifications and e-learning exams, post a picture and
record your MP3 voice file so that your potential employer can see what you look like
and hear the quality of your voice.
Back to Top
How do I know which employers are good?
Check out the feedback other TeleWorkers have left for the corporate customer employers
and take a look at the number of paid jobs they've completed on Freedom Tele-
Workers. We also encourage TeleWorkers to gauge there is a good fit during the interview
process, just the same as you would evaluate a potential employer in a face to
face interview.
Back to Top
Can I get full time work?
Sure, many TeleWorkers do. Build up your Freedom TeleWorkers profile and reputation
by effectively completing jobs and you may soon find yourself in a full-time engagement.
Back to Top
How does feedback work?
At the end of any assignment, Freedom TeleWorkers and corporate customers are able
to leave feedback on each other by rating performance in several different categories
and leaving appropriate comments.
Back to Top
How do I communicate with my employer?
We suggest using email and the built in tools of Google chat & Google talk as often as
possible to stay in regular communication.
Back to Top
Getting Paid:
What is the Guaranteed Payment policy?
Freedom TeleWorkers guarantees payment to TeleWorker from corporate customer as
long as the following sets of conditions are met:
· The hours being claimed must have been worked using Freedom TeleWorkers
Online INBOUND or OUTBOUND call technology and follow this User Agreement, Addendum,
and Our Website terms and conditions.
· The hours being claimed are at a rate which historically has been charged by that
TeleWorker or is in accordance with what a TeleWorker of a similar skill level in a similar
geographic area would have earned.
· No more than eight hours each day may be claimed under the guarantee
Back to Top
How can Freedom TeleWorkers.com guarantee payment to its TeleWorkers?
With the Freedom TeleWork Pro Plan Technology, we give corporate customers a series
of supervisory tools to manage the work being done by TeleWorkers. If the time is being
logged correctly, the TeleWorker is doing relevant work, and staying in touch with the
corporate customer, we assume the work logged is valid and bill the corporate customer
accordingly.
Back to Top
How can I receive my payments?
We've made it easy for you to get paid, no matter where you are. For U.S.-based Tele-
Workers, we can deposit your earnings directly into your bank account. For US or international
TeleWorkers, we offer the Freedom TeleWorkers debit MasterCard powered by
Payoneer, which works everywhere a regular MasterCard would work.
Back to Top
When do I receive payment?
For hourly assignments, the FT work week begins Monday at 12:00am EST and ends
the following Sunday at 11:59pm EST. Any changes to your Time Log, including offline
time, are due at 11:59pm EST on Tuesday of the following week, when the Time Log is
frozen. Payment occurs on the 15th and last day of each month, at which time you will
be paid for all work performed during the previous Payment Period. A Payment Period
is approximately two weeks in duration. If the 15th or the last day of the month falls on a
weekend, the payment will be made the following Monday. TW’s on the last day of the
month are paid for work performed from the previous 1st to the 14th day of the month,
and on the 15th of the month are paid for work performed on the previous 15th through
the 30th day of the month. TW payments are always two weeks behind.
Back to Top
How do I get paid for other assignments, not inbound/outbound work?
There will be cases where Corporate User may ask TeleWorker to spend time reviewing
materials or analyzing a spreadsheet or any other task that will not be automatically
logged into Freedom TeleWorkers generated timesheets as inbound calls or outbound
work assignments. The time invested in these activities may be added manually to your
Freedom TeleWorkers timesheet as long as your Corporate User has approved of this
extra work. For your protection and to avoid cases where the Corporate User will not
approve of the time expenditure after you have added it to your time sheet, it is best to
get approval in writing from the corporate user of the tasks and the expected time
frames and frequency of the assignment.
Back to Top
Are there any fees or taxes are deducted from my wages?
Freedom TeleWorkers does not charge TeleWorker¹s any fees other than a cost
recovery fee if a TeleWorker should request payment by wire transfer or
other non standard payment methods. Freedom TeleWorkers adds a 20% surcharge
onto the requested TeleWorker hourly fee, and charges the TeleWorker a fee
of 5% of amounts disbursed to TeleWorker as Freedom TeleWorkers source of
revenues for the TeleWorker program. So, if you request $10 an hour, Freedom
TeleWorkers will charge $12 an hour for your services, and you will receive
the requested rate of $10 an hour less a 50 cent handling charge.
Back to Top
What is the pay rate for a professional like me?
That depends. Check out the profiles and pay rates of other TeleWorkers that share the
same skills and background to get an estimate. Other factors matter, too: TeleWorkers
with greater experience and feedback can ask a higher pay rate on Freedom TeleWorkers.
Back to Top
How do taxes work?
As a corporate customer, you do not need to pay any additional taxes if you're purchasing
services through Freedom TeleWorkers. U.S.-based TeleWorkers fill out a W-9 form
and 1099s are provided to those who earn more than $600 per year at the end of the
year. International TeleWorkers are responsible for reporting their earnings to their appropriate
tax agencies.
Back to Top
|
